Frequently Asked Question

1. Why do I need to verify my phone number?

Flashin requires users to verify their phone number to improve the experience on the app. When FlashKnight delivers items to the user, the FlashKnight may need to communicate with the user using SMS. Please note that in order to verify the Phone number the code can only be requested on the phone number and not email address.

2. How do I verify my phone number?

When prompted on our platform, you will enter a 6 digit code that is sent to the phone number you added during the sign up process. (You can update your phone number at any time in your profile). You must ensure that you are using a phone that is able to receive SMS (text messages).

3. What do I do if I am not receiving the code?

Please follow the troubleshooting steps below if you are not receiving the verification code via text message:
● Ensure that the phone number on your account is one that can receive SMS
● Check that your Wifi or network connection is working correctly
● If you have unsubscribed from receiving text messages from Flashin, you can either choose to resend the code to your email address or opt into notifications from Flashin by following the instructions here.
● Try to resend the code by tapping on ‘Resend Code’

If you are still having trouble verifying, you may choose to call support using the phone with the phone number associated with your account that you are trying to verify.

To increase security on your account, we may periodically ask you to verify that you own the account. A part of the verification process is to receive a 6 digit code from Flashin via Email or Text message to your phone. Once you have received the 6 digit code, follow the prompts in your account to enter the code and verify your identity.

Please check your spam, trash, and junk folders. Additionally, allow up to 2 minutes to receive the email before requesting the code to be resent or to send the code via text message instead.

You have 5 attempts before you are locked out of your account.

After 5 failed attempts, you must wait 30 minutes until you can try again.

If you encounter an error while sending the code, try to resend the code to the other option (For Example; if you chose SMS as the option, try the Email option). You can also close the app and try again.

Yes, the code generated and sent to you expires after 30 minutes. If you are not able to use it before then, you will need to send yourself a new code.

Legitimate Flashin notifications will come from a valid @iflashin.com email address (example - “no-reply@iflashin.com”).

If you believe you received this notification but didn’t try to sign into Flashin on a new device, you should access your account and change your password immediately. We also recommend confirming that the phone number within your Flashin account is up to date.

If you’re concerned about the security of your account or if you see any unauthorized transactions, Contact Support right away.

Still have questions? We're here for you! Click here to contact our live support.

Use your app to update your account info. Here's how:
1. Open the main menu in the top corner of the app.
2. Tap 'Account'.

You can add, edit or remove your account info anytime.

Promotion is a special offer provided by our platform to encourage users to engage in specific activities, such as making purchases, referring friends, or using particular services. Promotions can include discounts, vouchers, free items, or other incentives. To take advantage of a promotion, simply follow the instructions in the promotion's terms and conditions, and apply it during checkout or the relevant transaction process.

Eligibility for promotions may depend on various factors, such as:

Minimum purchase requirements
Specific actions, such as signing up, making a first purchase, or referring a friend
Geographic location or membership status (e.g., first-time users or subscribers) Be sure to check the specific terms and conditions of each promotion to see if you meet the eligibility criteria.

To redeem a promotion:

Select the promotion or offer you want to use.
If it's a discount code, enter it during checkout in the designated field.
If it's a special offer (e.g., free shipping), it will be automatically applied once the eligibility requirements are met. Be sure to review the terms of the promotion to ensure it’s valid before completing your transaction.

Typically, promotions cannot be combined unless explicitly stated in the terms and conditions. Each promotion may have its own rules about whether it can be used in conjunction with other offers. Please check the specific details of each promotion to confirm.

Promotions are usually time-sensitive and come with expiration dates. Be sure to check the promotion details for the start and end dates. If you are unsure whether a promotion is still valid, contact customer service or review the terms on our website.

Promotions are typically non-transferable and are intended for the use of the individual who qualifies for the offer. Unless otherwise stated, promotions are not meant to be shared, transferred, or sold.

If your promotion isn’t working, ensure that you meet all the eligibility criteria and that you’ve entered any discount codes correctly. If the issue persists, please contact our customer support team with details of the promotion and your order, and we’ll assist you in resolving it.

Yes, there may be certain restrictions, such as:

The promotion may only apply to specific products or services.
Some promotions may be limited to new customers or a specific geographical region.
There may be a cap on the number of times the promotion can be used per customer. Make sure to review the terms and conditions of each promotion to avoid any surprises.

Promotions are generally offered for a limited time and cannot be extended or renewed after their expiration date. However, we occasionally run similar promotions, so stay tuned for future offers or sign up for our newsletter to get notified of upcoming deals.

Most promotions are designed to offer discounts or rewards without additional fees. However, some offers may require you to meet certain conditions, such as a minimum order value, or could include specific terms regarding shipping fees, handling charges, or taxes. Always check the promotion’s details to be fully informed.

If you cancel an order with a promotional discount, the promotional value may be deducted from the refund. In some cases, if you cancel an order that used a promotion, the entire promotion may be invalidated, and the discount will be removed from your refund amount. Please check our cancellation policy for more information.

To stay updated on the latest promotions, sign up for our newsletter, follow us on social media, or check our website regularly. We frequently announce special offers, discounts, and promotions through these channels.

Promotions are generally not refundable or exchangeable for cash. If you place an order using a promotional offer and the promotion is no longer available, we cannot extend or reapply the promotion for a refund.

If you have any questions or need assistance regarding a specific promotion, feel free to contact our customer support team. You can reach us via email, phone, or live chat on our website.

Flashin reserves the right to modify or cancel any promotion at any time without prior notice. If a promotion is canceled or modified, users will be informed via the platform, email, or other communication channels.

The fare of service is based on multiple factors such as traffic situation, order volume, availability of delivery partners, applicable tolls, surcharges and so on. Hence the total fare of the service may vary. The fare displayed at the time of request may not be the same if there is a change to order details.

You can find a simple guide here and more detailed pricing information here.

Go cashless with your order, pay by selecting the payment options offered by Flashin in app for an easy and fuss-free transaction!

Find out how to use your e-wallet here.

I would like the recipient to pay the order
Yes you may have the receipient to pay for the order, simply indicate in the remarks to tell the driver that the amount will be collected at the drop off location. Please ensure that you have chosen cash as the payment method!

Follow the steps below to update or delete an existing payment method:

Tap on the profile icon on the bottom right of the app

Tap on “WALLET”

Select the card you’d like to update or delete from your existing payment methods.

Tap “Remove payment method” or “Edit card” then click “Save” in the confirmation pop-up.

An active Uber Eats account requires at least one payment method at all times. If you want to delete the only payment method registered to your account, add a new payment method first.

…

To update your account phone number, name, and profile photo, please follow the steps in
here

If you’re facing issues with the Flashin app, here are some troubleshooting steps to help resolve the problem:

1. Clear the Cache:
Clearing the app's cache can help resolve performance issues.

For Android:
● Open your Settings.
● Tap on Apps and search for Flashin.
● Scroll down and select Storage.
● Tap on Clear Cache.

For iOS:
iOS does not have a clear cache option for individual apps, but reinstalling the app will remove cached data.

If you’re having trouble booking or choosing your service, there could be GPS issues.

To resolve it:
Turn on Airplane Mode for 5 minutes, then turn it off to reset your GPS connection.

For Android:
● Open your Settings.
● Tap Wireless & Networks.
● Select Airplane Mode to turn it on, wait for 5 minutes, and then turn it off.

For iOS:
● Swipe up from the bottom of your Home screen to open Control Center.
● Tap the airplane icon to turn on Airplane Mode, wait for 5 minutes, then turn it off.

To ensure the app works, check your internet connection.
Steps:
● Open your web browser.
● Type www.google.com in the search bar and tap Go.
● If the page fails to load, there may be an issue with your internet connection. Contact your provider or check your device manual to fix the issue before retrying Flashin.

For Android:
● Open Settings and tap Software Updates.
● Tap Manually Update to check for system updates.
● Open Google Play, go to My apps & games, and tap Update next to Flashin if an update is available.

For iOS:
● Open Settings, then tap General and Software Update to check for iOS updates.
● Open the App Store, tap Updates, and tap Update next to Flashin if an update is available.

For Android:
● Tap the Recent Apps button.
● Find Flashin and swipe it off the screen to close the app.
● Re-launch Flashin.

For iOS:
● Double-click the Home button to open the app switcher.
● Find Flashin and swipe it up to close.
● Re-launch Flashin.

Steps:
● Press and hold the Power button to turn off your phone.
● Wait for a minute, then press the Power button again to restart your phone.
● Once your phone has restarted, open Flashin.

For Android:
● Open Google Play, search for Flashin, and tap on the app.
● Tap Uninstall and wait for it to complete.
● Once uninstalled, tap Install and open the app once it's done.

For iOS:
● Press and hold the Flashin icon until an X appears.
● Tap X to delete the app.
● Go to the App Store, search for Flashin, and reinstall it.
● Open the app after installation is complete.

If the app still won’t open, respond, unexpectedly quits, or shows an error after following these steps, please contact our customer support team for further assistance.

If you encounter any issues with your order (such as delivery delays, etc.), please contact our customer support team as soon as possible. You can reach out through our app, website, or by calling our customer service hotline, and our team will assist you with resolving the issue.

If you experience a delivery delay or incorrect delivery, please contact our customer support team immediately. We will verify your order details and work to resolve the issue as quickly as possible. If the issue is caused by our delivery partner, we will provide appropriate compensation or arrange a re-delivery.

Refund requests are typically processed within 3-7 business days once approved. The refund will be issued to the original payment method. If you paid by credit card, the refund will be credited back to your card. If you used another payment method, the refund timeline may vary.

To request a refund, you will need to provide the following information:

1. Your order number.
2. A brief explanation of the reason for the refund.

The standard after-sales service period typically ranges from 7 to 30 days, depending on the type of service and the specific after-sales policy. Please note that Flashin is not responsible for the services provided by individual service providers. Flashin acts solely as a platform to connect users with service providers and provide relevant information.

To avoid after-sales problems, we recommend the following steps when receiving your order:

1. Check the packaging for any damage and verify the product details.
2. Inspect the product for visible damage or missing parts before signing for it.
3. If you receive fragile items, take photos immediately and report any issues to customer service.

Yes, you can cancel the order anytime before the rider accepts it, and it will be free of charge. However, you will need to provide a reason for the cancellation.
Upon submitting the cancellation reason, the order will be automatically canceled, and a full refund will be issued to your account without any further responsibility assessment.

You can still cancel the order, but a cancellation fee may apply.

● Within 5 minutes of the rider accepting the order: You can cancel for free, but you must provide a reason.

● After 5 minutes:
○ If the rider is far from the pickup location or hasn’t moved, you can cancel for free, but you must provide a reason.
○ If the rider has moved and is within a 20-meter range of the pickup location, a 5 SGD cancellation fee will apply, and you will need to provide a reason.
○ If the rider has already arrived at the location (within 20 meters), a 10 SGD cancellation fee will apply, and you must provide a reason.

The system will automatically deduct the cancellation fee and then release any pre-authorized charges. The full fee is compensated to the rider.

You can cancel the order, but the cancellation fee will be higher. When the rider arrives at the merchant’s location, the system records the time. A 10 SGD cancellation fee, plus any applicable waiting charges, will be applied based on the waiting time. You will need to provide a reason for cancellation.

No, once the rider has started the delivery, you cannot cancel the order. If you need to make changes, please contact customer service.

You can cancel the order at any time for free before the rider accepts it, and a full refund will be issued. You will need to provide a reason for the cancellation.

Yes, you can cancel the order within 30 minutes, but a small service fee may apply.

● Within 5 minutes of rider accepting the order: You can cancel for free, but you must provide a reason.

● After 5 minutes:
○ If the rider is far from the pickup location or is unreachable (e.g., message unread, call unanswered), you can cancel for free, but you must provide a reason.
○ If the rider has moved and communication has been established, a 5 SGD cancellation fee will apply, and you must provide a reason.
○ If the rider has arrived at the location (within 20 meters), a 10 SGD cancellation fee will apply, and you must provide a reason.

At this point, cancellations are not allowed casually. If you need to cancel, both you and the rider must request cancellation, and the platform will assess the responsibility manually.
If the cancellation is due to personal reasons, 80% of the estimated order amount will be deducted as a cancellation fee.

In cases of dispute, platform customer service will assess the situation and provide a clear determination of responsibility.